Terms of sale

1. Who you are buying from

Your contract is with Joubert Crafts EOOD, a Bulgarian limited company (EOOD), EIK 208417263, VAT BG208417263, registered at 23 Aleksandrovska Street, First floor, flat 6, 7000 Ruse, Bulgaria.

2. Placing an order

You can place an order via the website by adding items to the bag and completing the checkout form. The contract is formed when we email an order confirmation with an order number; until then you may cancel without obligation. We reserve the right to decline an order — for example if the item is no longer available or if there's an obvious pricing mistake.

3. Prices and the final figure

All prices are shown in euros (€) and include 20% Bulgarian VAT. Shipping is added at the bag and is shown clearly before payment. The total figure on the checkout summary is the final amount you pay — there are no hidden fees, surcharges or compulsory tips.

4. Payment

We accept Visa, Mastercard, Maestro, PayPal and SEPA bank transfer for EU customers. Card details are processed directly by our payment provider; we do not see or store full card numbers. SEPA orders are dispatched once payment clears (usually one to three working days).

5. Delivery times

Orders within Bulgaria are dispatched within one to two working days and usually arrive in two to four working days. Orders within the EU are dispatched within one to two working days and usually arrive in five to nine working days. Detailed times by carrier are on the shipping page.

6. Right of withdrawal & returns

EU consumers have the right under the Bulgarian Consumer Protection Act to withdraw within fourteen days of receiving the goods, without giving a reason. We extend this to a thirty-day return window for unused items. Yarn that has been wound off the skein, fabric that has been cut, and opened thread sets cannot be returned unless they're faulty. See the returns page for detail.

7. Faulty items

If something arrives damaged, badly dyed or otherwise faulty, we will repair, replace or refund it — your choice. Email photographs and the order number to [email protected] within fourteen days of receipt and we'll sort it.

8. Limit of liability

We are responsible for foreseeable losses caused by our breach of these terms or by our negligence — up to the value of the items concerned. We're not responsible for unforeseeable losses or for business losses. Nothing in these terms limits our liability for death or personal injury caused by negligence.

9. Intellectual property

All photographs, drawings and text on this site belong to Joubert Crafts EOOD or to our suppliers. Please don't copy or republish them for commercial purposes without our written permission.

10. Governing law & disputes

These terms are governed by Bulgarian law. The competent court is the District Court of Ruse. EU consumers may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.